Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Cozy Pumpkin. Throughout the site, the terms “we”, “us” and “our” refer to Cozy Pumpkin.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with any additional terms, policies or notices referenced on this website.
Please read these Terms of Service carefully before using our website or placing an order.
SECTION 1 - ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a contract.
You may not use our products or services for any unlawful purpose, nor may you violate any applicable laws when using this website.
You must not transmit viruses, malware, harmful code or anything intended to damage or interfere with the website.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service where reasonably necessary, including where we suspect fraud, misuse, unlawful activity or abuse.
Your personal information is handled in accordance with our Privacy Policy.
You may not reproduce, duplicate, copy, sell, resell or exploit any part of the website or service without our written permission, except where permitted by law.
SECTION 3 - INFORMATION ON THIS WEBSITE
We aim to make sure that information on our website is accurate and up to date.
However, product descriptions, images, colours, sizing, availability and other information may occasionally contain errors or may change.
Nothing in this section affects your statutory consumer rights.
SECTION 4 - PRODUCTS AND PRICING
Prices may change from time to time without notice.
We reserve the right to modify or discontinue products where necessary.
We make reasonable efforts to display product colours and images accurately, but we cannot guarantee that every device screen will display colours exactly the same way.
All products are subject to availability.
Any promotional or sale pricing must be interpreted together with the terms of the relevant promotion.
SECTION 5 - SHIPPING AND DELIVERY
We currently offer free standard shipping on eligible orders.
Estimated delivery times are:
United Kingdom: 5–10 business days
International destinations: 7–15 business days
Delivery times are estimates and may be affected by customs, local carriers, holidays, weather, or other circumstances outside our reasonable control.
We remain responsible for the goods until they are delivered to you, except where you independently arrange a carrier that we did not offer as a delivery option.
Customers are responsible for entering a complete and accurate delivery address at checkout.
International orders may be subject to import duties, taxes or customs charges depending on the destination country. Where these are not collected at checkout, they may be payable by the customer.
SECTION 6 - ORDERS
By placing an order, you are making an offer to purchase the products in your cart.
We may refuse or cancel an order where reasonably necessary, including where:
payment cannot be authorised;
a product is unavailable;
there is an obvious pricing or listing error;
fraud or misuse is suspected; or
we cannot deliver to the address provided.
If we cancel an order after payment has been taken, we will issue an appropriate refund.
SECTION 7 - PAYMENT
You agree to provide accurate billing, payment and contact information.
Payments are processed through the payment methods made available at checkout.
We do not guarantee that every payment method will be available in every country or for every order.
SECTION 8 - RETURNS, CANCELLATIONS AND REFUNDS
Our Return and Refund Policy forms part of these Terms.
Customers may request a return within 14 days of receiving their order, subject to the conditions set out in our Return and Refund Policy and any rights provided by applicable law.
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without first requesting a return may not be accepted.
Nothing in these Terms limits your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
SECTION 9 - DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective or incorrect, contact us as soon as reasonably possible at:
cozypumpkin10@gmail.com
Please include your order number and, where appropriate, photographs showing the issue.
We will assess the problem and provide an appropriate remedy in accordance with applicable consumer law.
SECTION 10 - THIRD-PARTY SERVICES
Certain parts of our website or fulfilment process may rely on third-party providers.
For example, products may be fulfilled and shipped through third-party fulfilment partners.
We are not responsible for third-party websites that you choose to visit through external links, but nothing in this section removes responsibilities that we owe to you as the seller of goods purchased from our store.
SECTION 11 - USER CONTENT AND FEEDBACK
If you send us reviews, suggestions, ideas, comments or other content, you grant us permission to use that content for legitimate business purposes, including improving our website and marketing our products, unless prohibited by law.
You must not submit unlawful, abusive, defamatory, infringing or malicious content.
SECTION 12 - PERSONAL INFORMATION
Your personal information is processed in accordance with our Privacy Policy.
Please review the Privacy Policy available on our website for more information about how personal data is collected, used and protected.
SECTION 13 - ERRORS AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping or other matters.
Where an obvious error occurs, we may correct it and, where appropriate, contact you about your order.
Nothing in this section affects your statutory rights.
SECTION 14 - PROHIBITED USES
You must not use the website:
for unlawful purposes;
to violate applicable laws;
to infringe intellectual property rights;
to submit harmful or malicious code;
to collect personal information unlawfully;
to spam, phish, scrape or interfere with website security; or
to engage in fraudulent or abusive behaviour.
SECTION 15 - INTELLECTUAL PROPERTY
The website, branding, text, graphics, logos and other content belonging to Cozy Pumpkin may not be copied, reproduced or commercially exploited without permission, except where permitted by law.
Third-party trademarks and content remain the property of their respective owners.
SECTION 16 - DISCLAIMERS
We provide the website on a reasonable basis and aim to keep it available and accurate.
We do not guarantee that the website will always be uninterrupted, error-free or available.
Nothing in these Terms excludes or limits warranties, rights or remedies that cannot lawfully be excluded under applicable consumer law.
SECTION 17 - LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or liability that cannot legally be excluded.
Nothing in these Terms excludes or limits any rights or remedies that you have under applicable consumer law.
OVERVIEW
This website is operated by Cozy Pumpkin. Throughout the site, the terms “we”, “us” and “our” refer to Cozy Pumpkin.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with any additional terms, policies or notices referenced on this website.
Please read these Terms of Service carefully before using our website or placing an order.
SECTION 1 - ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a contract.
You may not use our products or services for any unlawful purpose, nor may you violate any applicable laws when using this website.
You must not transmit viruses, malware, harmful code or anything intended to damage or interfere with the website.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service where reasonably necessary, including where we suspect fraud, misuse, unlawful activity or abuse.
Your personal information is handled in accordance with our Privacy Policy.
You may not reproduce, duplicate, copy, sell, resell or exploit any part of the website or service without our written permission, except where permitted by law.
SECTION 3 - INFORMATION ON THIS WEBSITE
We aim to make sure that information on our website is accurate and up to date.
However, product descriptions, images, colours, sizing, availability and other information may occasionally contain errors or may change.
Nothing in this section affects your statutory consumer rights.
SECTION 4 - PRODUCTS AND PRICING
Prices may change from time to time without notice.
We reserve the right to modify or discontinue products where necessary.
We make reasonable efforts to display product colours and images accurately, but we cannot guarantee that every device screen will display colours exactly the same way.
All products are subject to availability.
Any promotional or sale pricing must be interpreted together with the terms of the relevant promotion.
SECTION 5 - SHIPPING AND DELIVERY
We currently offer free standard shipping on eligible orders.
Estimated delivery times are:
United Kingdom: 5–10 business days
International destinations: 7–15 business days
Delivery times are estimates and may be affected by customs, local carriers, holidays, weather, or other circumstances outside our reasonable control.
We remain responsible for the goods until they are delivered to you, except where you independently arrange a carrier that we did not offer as a delivery option.
Customers are responsible for entering a complete and accurate delivery address at checkout.
International orders may be subject to import duties, taxes or customs charges depending on the destination country. Where these are not collected at checkout, they may be payable by the customer.
SECTION 6 - ORDERS
By placing an order, you are making an offer to purchase the products in your cart.
We may refuse or cancel an order where reasonably necessary, including where:
payment cannot be authorised;
a product is unavailable;
there is an obvious pricing or listing error;
fraud or misuse is suspected; or
we cannot deliver to the address provided.
If we cancel an order after payment has been taken, we will issue an appropriate refund.
SECTION 7 - PAYMENT
You agree to provide accurate billing, payment and contact information.
Payments are processed through the payment methods made available at checkout.
We do not guarantee that every payment method will be available in every country or for every order.
SECTION 8 - RETURNS, CANCELLATIONS AND REFUNDS
Our Return and Refund Policy forms part of these Terms.
Customers may request a return within 14 days of receiving their order, subject to the conditions set out in our Return and Refund Policy and any rights provided by applicable law.
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without first requesting a return may not be accepted.
Nothing in these Terms limits your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
SECTION 9 - DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective or incorrect, contact us as soon as reasonably possible at:
cozypumpkin10@gmail.com
Please include your order number and, where appropriate, photographs showing the issue.
We will assess the problem and provide an appropriate remedy in accordance with applicable consumer law.
SECTION 10 - THIRD-PARTY SERVICES
Certain parts of our website or fulfilment process may rely on third-party providers.
For example, products may be fulfilled and shipped through third-party fulfilment partners.
We are not responsible for third-party websites that you choose to visit through external links, but nothing in this section removes responsibilities that we owe to you as the seller of goods purchased from our store.
SECTION 11 - USER CONTENT AND FEEDBACK
If you send us reviews, suggestions, ideas, comments or other content, you grant us permission to use that content for legitimate business purposes, including improving our website and marketing our products, unless prohibited by law.
You must not submit unlawful, abusive, defamatory, infringing or malicious content.
SECTION 12 - PERSONAL INFORMATION
Your personal information is processed in accordance with our Privacy Policy.
Please review the Privacy Policy available on our website for more information about how personal data is collected, used and protected.
SECTION 13 - ERRORS AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping or other matters.
Where an obvious error occurs, we may correct it and, where appropriate, contact you about your order.
Nothing in this section affects your statutory rights.
SECTION 14 - PROHIBITED USES
You must not use the website:
for unlawful purposes;
to violate applicable laws;
to infringe intellectual property rights;
to submit harmful or malicious code;
to collect personal information unlawfully;
to spam, phish, scrape or interfere with website security; or
to engage in fraudulent or abusive behaviour.
SECTION 15 - INTELLECTUAL PROPERTY
The website, branding, text, graphics, logos and other content belonging to Cozy Pumpkin may not be copied, reproduced or commercially exploited without permission, except where permitted by law.
Third-party trademarks and content remain the property of their respective owners.
SECTION 16 - DISCLAIMERS
We provide the website on a reasonable basis and aim to keep it available and accurate.
We do not guarantee that the website will always be uninterrupted, error-free or available.
Nothing in these Terms excludes or limits warranties, rights or remedies that cannot lawfully be excluded under applicable consumer law.
SECTION 17 - LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or liability that cannot legally be excluded.
Nothing in these Terms excludes or limits any rights or remedies that you have under applicable consumer law.
SECTION 18 - CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
Cozy Pumpkin
Email: cozypumpkin10@gmail.com
Business address: Roadtrain Ave, Leyland
Questions about these Terms of Service can be sent to:
Cozy Pumpkin
Email: cozypumpkin10@gmail.com
Business address: Roadtrain Ave, Leyland
This address is for correspondence only. We do not operate a customer-facing retail location and cannot accept visitors.
SECTION 19 - SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
SECTION 20 - TERMINATION
These Terms remain effective while you use the website or purchase from us.
We may restrict or terminate access to the website where reasonably necessary because of fraud, misuse, unlawful activity or material breach of these Terms.
SECTION 21 - ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies referenced on our website, form the agreement between you and Cozy Pumpkin in relation to your use of the store and your purchases.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide products or services are governed by the laws of England and Wales.
Nothing in these Terms affects any mandatory consumer rights you may have under the laws of the country in which you live.
SECTION 23 - CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will be available on this page.
Changes will apply from the date they are published, except where applicable law requires otherwise.
SECTION 24 - INDEMNITY
You agree to be responsible for losses reasonably caused by your unlawful use of the website or your breach of these Terms.
This section does not impose liability on consumers beyond what is permitted by applicable law.